Brian M – Glen Cove

Dear Paul:

I want to apologize for sending you this letter so late after your company installed the windows on our property. My schedule became very hectic with the planning of the camp season. However, I still wanted to send a short note thanking you and your entire staff for such an outstanding job.

First and foremost, I want to thank you for your professionalism and assistance as you guided me through the procedure of purchasing the windows. I felt very comfortable and at ease that our company made the best decision in choosing Tri-State for the installation of the twelve windows in the Carriage House and then subsequently the eleven windows in the Mansion. Erica from Customer Service and the two gentlemen who can to measure for the windows were all very professional and helpful in my dealings with them. Please thank them for their assistance on my behalf.

From what I have heard from the teachers in the Carriage House the classrooms and my colleagues on the third floor of the Mansion, it was very comfortable in both locations and they definitely felt a difference in the temperature throughout the hot summer. Your windows are a great product that I would recommend to anyone. Please feel free to use me as reference in the future.

Again. I want to thank you for the wonderful job you have done and look forward to using your company’s services again in the future.

Sincerely

Associate Director

Brian M - Glen Cove

George & Karen – Bohemia

Dear Tri-State:

Just a note to let you know how pleased my wife and I were with the job you did for us. The installers, Murry, Ben and Pete, were professional and neat and did a great job even with the errors made by the original siding contractor.

I felt an improvement in the heat retention of the house the very first day, and the ease of operation is nothing short of a miracle when compared to the 100 year old windows that were replaced.

Very often when a good job is done it is overlooked. I just wanted to take the time to let you know how much we appreciate Tri-State and its staff. We can finally open and close our windows again. Thanks for everything.

 

George & Karen - Bohemia

Lois & John – Nesconset

Dear Tri-State:

We love our new windows. With the extreme cold this week, it was easy to tell that the house was much warmer. Additionally, you promised us that we would have the best installers, well you were correct again.

Not only were they fast and precise, but they left our home just as clean as they found it. John was home with them on Tuesday and told me that they cleaned up as soon as they finished each room. We truly never believed that they would be able to install 16 windows in one day. The office told us that they would be at our home between 9 and 10a.m. John was delighted when they arrived at 8:15, we have never had such great service.

Again thank you, and I would not hesitate to recommend your firm and particularly your installers to anyone.

Sincerely

Lois & John - Nesconset

Adam – NY

Dear Tri-State:

I just wanted to take the time to thank you and your team for the wonderful experience I had with all 34 of our windows!

I own a Marketing Firm and each day we need to exceed client expectations. I personally can appreciate the challenges of being in a services oriented company. From the first day we met until the job was completed, I was impressed with the professionalism and service you and your team exhibited. You definitely exceeded my expectations.

I want to especially commend Anthony Milazzo, Scott Teuschler, Nestor Gonzales and George Nelson. Not only were each of these individuals courteous, professional and skilled; during the two day installation they always left my house and the work areas in a clean orderly manner.

Thank you for the wonderful experience, I already have many neighbors inquiring into the great work you did!

Very truly yours,

Adam

Adam

Steve

Dear Mr. Presley

On April 28th we placed an order with you to install all new windows in our house. You promised delivery by the first week of June and installation to be completed in one or two days.

A word of thanks to you and your installtion crew. All promises were kept on time, the installtion done neatly, the crew cleaned up inside and outside when finished and all the windows work beautifully, as you so ably demonstrated to us at the time we visited your show rooms.

We have had a month now to use and enjoy your windows and thought you might like to know that you have two very satisfied customers as a result of what you initiated. We subsequently have had he occasion to recommend your company to acquaintances in Baldwin and even took the liberty of giving your name as the person to contact when their interest turned to action.

Again, our thanks to you and the rest of the Tri-State Team

Sincerely

Steve

Liz & Adrian

Dear Tri-State:

Although I am not much of a writer I just had to let you know how pleased we are with our new windows. They were installed at the end of January and with all the crazy weather we have gone though in the last few weeks they have already gotten quite a test, and passed with flying colors!!! The crew you sent to do the work, Anthony, Scott and Nestor did a fantastic job. Having had other construction done on our home recently, we can really appreciate their professionalism. They were here when they said they would be, did what they said they would when they said they would, were courteous to the entire household, did an outstanding job of installation, and probably what impressed us most was how neat and clean they were. When they left you could barely tell they had been here!!! (Except of course for the beautiful new windows!)

We also want to let you know that we are so happy with the windows and the crew that we have already made a couple of recommendations, something we do not do lightly. Again, thanks for a great product and our special thanks to the crew for a job well done!!!

Sincerely

Liz & Adrian

Louise C

Dear Tri-State:

This is not a letter of complaint, rather a letter to tell you the excellent service I received from this company and excellent product they provided in 1997. I requested a report from your office on this company and from that good report we hired them to install their windows. We were very satisfied with their installers and product is as stated. Our house warmer in winter and heater cost lower.

This year I found three of the window panes had streaks that I could not remove. I called customer service and they immediately set up a date for representative to come and inspect to problem. He said they had to replace and within a short time they came to measure and the windows were replaced. I most comment this company on the efficiency of their workers and the quick, polite manner which this was handled.

We are quick to write out complaints and forget to give compliments when the company does good work and lives up to its guarantee.

Sincerely

Louise C

Tom M

Dear Tri-State:

Last week we had a problem with one of the windows your company installed several years ago. While trying to clean it one of the sashes fell out and we had trouble replacing it. We called your service department and explained the problem to them and requested that someone make a service call to replace the window. I was told that someone would be over within hour.

A gentleman came over within an hour and replaced the window without any problem and also spent the time showing us how to properly open the window for cleaning. I want to thank your service department for being so prompt in understanding our problem and responding so quickly.

It’s very rare today to get such good customers service. Please express my thanks to them for being so concerned and for a job well done.

Sincerely

Tom M

Anthony & Damary P

Dear Tri-State:

We are writing to inform you of the great job that Mike Hirakis and his employee have done for us. We were very satisfied with the work. He made sure to do things the way we liked it, and consulted with us throughout the entire time they were doing the work.

The work was done to our complete satisfaction and we would recommend Mike Hirakis to all of your friends and family.

Sincerely

Anthony & Damary P

P.M.

Dear Bryan Egan,

Tuesday, the 24th of June, we had the 6 windows put in. I have to tell you George was so neat and jokes with me all day. I could not believe his work. I said to him, you are by yourself? He replies, you will be very satisfied by the end of the day, and I was. When my wife came home, she loves the job. Bryan I am not much of a writer, I just wanted to let his supervisor know he is a good man. If I need more work at my home I really would want George there.

Thank you

P.M.

Kathy & Frank

Dear Customer Service,

Thank you so much for the wonderful service that has been provided, and all the personnel and staff that made this possible. Thank you.

Sincerely

 

Kathy & Frank

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